Refund policy

 

1. What is your returns policy?
   • We offer hassle free returns for 14 days from the date your order is delivered/received.
   • Just pay for the return shipping to; PO BOX 4206, KNOX CITY CENTRE, VIC, 3152
   • However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
     • Item(s) must be initiated for return and placed in the post within 14 days of the date your order is delivered/received.
     • Item(s) marked “Sale” or “Non-Returnable” at the time of purchase, unless faulty.
     • Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
     • You must provide a photo of your item/s prior to shipping so we can assess the condition.
   • Please email paul@wintonwarmer.com to initiate your return.

Last updated: January 2024